Terms of sale
Last updated: 10/09/2026 · Published by FNT TECH SARL
Introduction
These Terms of Sale (ToS) govern the sale and provision of Go4School services by FNT TECH SARL to educational institutions.
Any order for Go4School services implies full and complete acceptance of these general terms of sale.
Seller
FNT TECH SARL
Carrefour Hydrocarbure, Rue Njo-Njo
Douala, Cameroun BP 1120
RCCM: RC/DLA/2018/B/2478
Commercial contact
Email: [email protected]
Phone: +237 696 27 12 23 / +33753952024
Website: www.fnttech.com
Object and Nature of Services
Services offered
FNT TECH SARL offers school management services via the Go4School platform, including hosting, maintenance, updates and technical support.
Included modules
Basic modules
- • GO4SCONFIG - System configuration
- • GO4SBOOK - Educational management
- • GO4SRH - Human resources
- • GO4SDOC - Document management
- • GO4SCOM - Communication
Financial modules
- • GO4SFEES - Fee management
- • GO4SXPENSE - Expense management
- • GO4SPAYROLL - Payroll management
- • GO4SSTOCK - Stock management
- • GO4SCOUNT - OHADA accounting
Additional services
- • User training
- • Migration of existing data
- • Report customization
- • 24/7 technical support
- • Automatic backups
- • Security updates
Pricing and Payment Terms
Pricing structure
Prices are established according to the number of users, subscribed modules and contract duration. A personalized quote is prepared for each institution.
Basic plan
Up to 100 users
Essential modules
Standard support
Complete plan
Up to 500 users
All modules
Priority support
Enterprise plan
Unlimited users
Custom modules
Dedicated support
Payment methods
Frequency
- • Monthly payment
- • Quarterly payment (5% discount)
- • Annual payment (10% discount)
- • One-time payment for 3 years (15% discount)
Payment methods
- • Bank transfer
- • Mobile Money
- • Check
- • Direct debit
Special conditions
- • 30-day free trial period
- • Preferential rates for public institutions
- • Discounts for group orders
- • Volume discounts based on number of institutions
Order Process
Order steps
Quote request
The institution formulates its request with specific needs
Study and proposal
Needs analysis and preparation of a personalized quote
Quote validation
Quote and service contract signing
Service activation
Configuration, training and service activation
Contractual documents
- • Detailed quote with technical specifications
- • Service contract with general terms
- • Special conditions adapted to the project
- • Technical and functional appendices
Delivery and Service Activation
Service activation deadlines
Standard configuration
7 to 14 business days
Basic module configuration, user account creation,
initial administrator training.
Custom configuration
21 to 45 business days
Development of specific features, integration with
existing systems, data migration.
Delivery process
- • Production environment configuration
- • Migration of existing data (if applicable)
- • User account creation
- • Administrator and user training
- • Validation testing with the institution
- • Production deployment and activation
- • Technical and user documentation
Acceptance criteria
The service is considered delivered and accepted when:
- • All contractual features are operational
- • Validation tests are successful
- • User training is completed
- • The institution confirms acceptance in writing
Warranties and Support
Service warranties
Availability
99.9% availability
Monthly availability target with scheduled maintenance
outside usage hours.
Performance
Response time <3 seconds>
Page loading time and request processing
under normal usage conditions.
Technical support
Standard support
- • Monday - Friday, 8AM-6PM
- • Response within 24h
- • Email and phone
- • Online documentation
Priority support
- • Monday - Friday, 8AM-8PM
- • Response within 4h
- • Email, phone, chat
- • Direct access to technicians
Dedicated support
- • 24/7, 7 days a week
- • Response within 1h
- • All communication channels
- • Dedicated technician
Maintenance and updates
- • Automatic security updates
- • New features according to plan
- • Monthly preventive maintenance
- • Daily backups
- • 24/7 monitoring
Billing and Due Dates
Billing methods
Frequency
- • Monthly billing on fixed due date
- • Quarterly billing (in advance)
- • Annual billing (in advance)
- • One-time billing for additional services
Payment terms
- • Payment within 30 days net
- • Payment within 15 days (2% discount)
- • Cash payment (5% discount)
- • Installment payment possible
Invoice content
- • Detail of services provided
- • Billing period
- • Number of active users
- • Subscribed modules
- • Additional services
- • Applicable VAT and taxes
Late payment
- • Late payment interest: 1.5% per month
- • Fixed penalty: FCFA20.000 per invoice
- • Possible suspension after 30 days
- • Possible termination after 60 days
Termination and Suspension
Termination by client
Normal termination
30 days notice, settlement of outstanding invoices, data export possible.
Early termination
Possible with penalties according to remaining duration of contractual commitment.
Termination for non-compliance
Possible without penalties if FNT TECH does not respect its contractual obligations.
Termination by FNT TECH
Non-payment
After 30 days delay, with immediate suspension and termination after 60 days.
Non-compliance with ToS
Unauthorized use, hacking attempts, non-compliance with usage conditions.
Force majeure
Events beyond our control making service provision impossible.
Termination consequences
- • Immediate service access termination
- • Data retention for 90 days
- • Data export possibility
- • Settlement of outstanding invoices
- • Return of confidential data
Liability and Limitation
Liability limitation
FNT TECH SARL's liability is limited to the amount of sums actually paid by the client over the last 12 months.
Liability exclusions
- • Indirect or consequential damages
- • Loss of profits or business opportunities
- • Business interruptions
- • Damages due to force majeure
- • Non-compliant use of instructions
- • Modifications made by the client
Force majeure
The following are considered force majeure: power outages, internet cuts, natural disasters, strikes, pandemics, or any event beyond our control.
Intellectual Property
Property rights
FNT TECH SARL retains all intellectual property rights over Go4School, its source code, features and documentation. The client only acquires a limited usage right.
Prohibitions
- • Software reproduction or copying
- • Modification or decompilation
- • Sub-licensing or assignment to third parties
- • Unauthorized commercial use
- • Unfair competition
Client data
The client retains ownership of their data. FNT TECH SARL undertakes not to use it for purposes other than service provision and to return it in case of termination.
Applicable Law and Jurisdiction
Applicable law
These ToS are subject to Cameroonian law. In case of dispute, the courts of Douala will have sole jurisdiction.
Dispute resolution
FNT TECH SARL favors amicable settlement of disputes. In case of failure, recourse to competent courts will be necessary.
Mediation
Before any legal action, the parties undertake to attempt mediation by an accredited mediator, with costs shared equally.
Contact
For any questions regarding these ToS or our services:
Sales service
Email: [email protected]
Phone: +237 696 27 12 23 / +33753952024
Website: www.fnttech.com
Address: Carrefour Hydrocarbure, Rue Njo-Njo, Douala, Cameroun BP 1120
Customer service
Support available Monday to Friday
from 8:00 AM to 6:00 PM (Douala time)
Average response time: 24 hours
Email: [email protected]
These terms of sale were last updated on 09/10/2026